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Whether you have questions or concerns about our products, services, or support, Abbott is here to help.

  • For technical support on molecular testing products, please Contact Technical Support.
  • For US inquiries please call (800) 553-7042. For global inquiries, please reference our Worldwide Locations for contact information.

If you have inquiry on ID NOWTM  COVID-19 assay, please click here.

If you have inquiry on SARS-CoV-2 Immunoassays , please click here


We have received your message. An Abbott representative will contact you with the appropriate information within 48 business hours.

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Please note that we cannot provide answers to personal medical questions; for these, you should contact your physician. Furthermore, this system is not designed to respond to product complaints. For any product performance issues, contact our general information number at 1-877-4-ABBOTT.